Frequently Asked Questions:
Where
do you deliver?
Where do I go to ship my package?
How fast will my package be delivered?
What
are your hours of operation?
How do I open an account?
Do you accept credit card payments?
How much will this cost me?
What are your weight and size restrictions?
How do I enter orders online?
Can I get proof of delivery?
Do I need to use delivery
tickets?
Do you do courthouse filings?
Can you notarize documents?
Do you serve subpoenas?
Do you ship animals?
Do you ship hazardous materials?
What all does Dependable Express Deliver?
Should I leave my packages open for inspection?
Does Dependable Express deliver to homes and
apartments?
Where do you deliver?
Dependable Express specializes in messenger and courier services
for all of Bexar County. We are San Antonio’s preferred
courier provider, offering superior service at
an excellent price.
Dependable Express also provides same day
delivery to Austin, Texas every Monday – Friday for
just $20.00.
In addition, Dependable Express provides dedicated
ground transportation for the entire state
of Texas.
If your delivery needs extend beyond the Texas
border, Dependable Express can ship your packages via air
cargo to anywhere in the United States.
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Where do I go to ship my package?
Just call and Dependable Express will come to you! Our friendly
and knowledgeable drivers pick up your packages right from
your office or your front door. There’s no need to stand
in lines any longer – just call Dependable Express.
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How fast will my package be delivered?
This is determined by the service level you choose, weather
and traffic conditions, and size of delivery. For deliveries
inside San Antonio, Texas Dependable Express offers the following
services:
* 45 Minutes or less
* 1 Hour or less
* 2 Hours or less
* 4 Hours or less
* Daily Service
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What are your hours of operation?
Dependable Express’ normal operating hours are between
8:00 am and 5:30 pm Monday - Friday. After
6:00 pm or on weekends, our after hour rates take effect.
Dependable Express is open 24 hours a day / 7 days a week
/ 365 days a year for your convenience.
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How do I open an account?
Opening an account is easy. Just fill out our commercial application
or call us at 210-877-6161 (San Antonio area)
800-349-9161.
For Commercial
Application Click Here
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Do you accept credit card payments?
Yes. Dependable Express accepts MasterCard, Visa, Discover,
and American Express.
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How much will this cost me?
Rates vary according to service level, distance, weight and
delivery time. To obtain more information please visit our
Rates Page or call us at 210-877-6161
or 800-349-9161 for a quote.
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What are your weight and size restrictions?
Dependable Express has taken the extra steps to accommodate
most of your delivery needs. However, our specialized vehicles
and trailers are subject to availability. When placing your
order, please make note of any item that exceeds 100 pounds
or where accommodations are needed for extreme length, width,
or height.
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How do I enter orders online?
To enter orders online, you must have an active account with
us. To place an order go to our web page at Web
Order Page log on, select “New Order”, and
complete the order screen. If you have any additional question,
please contact our customer service department
and we will be happy to assist you. (210-877-6161 or
800-349-9161)
(To set up an account, please see CREDIT APPLICATION
or call 210-877-6161 or 800-349-9161).
For Commercial
Application Click Here
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Can I get proof of delivery?
Yes. Dependable Express makes every effort to obtain signatures
on each delivery we make. If your office requires a hard copy
showing proof of delivery, please let us know.
We will provide you with customized deliver tickets for each
of your runs.
All active customers can always view proof
of delivery at www.DependableExpress.com.
When placing your orders online, if you would like to have
an email sent to you once the package has been delivered –
please check the appropriate box.
(To set up an account,
please see CREDIT APPLICATION or call 210-877-6161 or 800-349-9161).
For Commercial
Application Click Here
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Do I need to use delivery tickets?
No. Dependable Express does not required delivery tickets.
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Do you do courthouse filings?
Yes. Dependable Express provides courthouse filings. In addition
we provide courthouse copy and research, postings, and recordings.
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Can you notarize documents?
Yes. Dependable Express provides
mobile notary services for your convenience. For all notary
jobs, we must be shown proper identification (driver’s
license or military id).
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Do you serve subpoenas?
No., Dependable Express in not a process server, however we
can refer you subpoena needs out. For a referral – please
contact our office at 210-877-6161.
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Do you ship
animals?
No. Dependable Express does not provide pet transportation.
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Do you ship hazardous materials?
No.
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What all does Dependable Express Deliver?
Dependable Express delivers envelopes, small packages, and
some freight items.
Services include but are not limited to:
* General Correspondence
* Mobile Notary Services
* Legal Documents
* Courthouse Filings and Research
* Route Work and Prescheduled Deliveries
* Intra –Company Correspondence
* Medical Deliveries
* Real Estate and Title Company Work
* Cashier Checks
* Air Cargo Shipments
* Bank Deposits
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Should I leave my packages open for inspection?
If you are using standard ground transportation – in
most cases we do not need to inspect cargo.
However, ALL air cargo deliveries will be
inspected. Dependable Express NEVER accepts Hazardous Materials
and reserves the right to decline any item for air transportation.
We do not ship air cargo from unknown customers.
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Does Dependable Express deliver to homes and apartments?
Yes.
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